Job Description:
Job Title: Delivery Driver
Department: Grocery
FLSA: Non-Exempt
General Function:
Provides prompt, efficient and friendly customer service. Delivers product to customers. Responsible for vehicle cleanliness, inside and out.
Core Competencies:
- Partnerships.
- Growth mindset.
- Results oriented.
- Customer focused.
- Professionalism.
Reporting Relations
- Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home; Service Managers; Kitchen Department Manager; Floral Department Manager; Pharmacy Department Manager; Online Shopping Department Manager
- Positions that Report to you: None
Primary Duties and Responsibilities:
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Makes an effort to learn customers’ names and to address them by name whenever possible.
- Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment
- Delivers products to customers, collects payment, and makes change for payment when necessary.
- Returns payments and beginning cash to store.
- Maintains food and groceries at proper temperature in accordance with food safety standards and to ensure food quality and customer satisfaction.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
- Assists in other areas of store as needed.
- Performs other job-related duties and special projects as required.
- Facilitates the maintenance and upkeep to delivery vehicles.
Knowledge, Skills, Abilities and Worker Characteristics:
- Commitment to the Hy-Vee Mission and a willingness to promote the values of the company.
- Good verbal and written communication skills.
- Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner.
- Ability to identify problems, develop and execute solutions.
- Have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies verbally or in writing.
Education and Experience:
- No specific education required.
Physical Requirements:
- Visual requirements include: ability to see detail at near range with or without correction.
- Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds.
- Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions.
- Must be physically able to enter and exit a delivery vehicle many times a day, traverse staircases and other rough terrain to reach delivery destination.
Working Conditions:
This position is continually exposed to dust, noise, temperature extremes, dampness, vibrations, and equipment movement hazard. There is significant work pace/pressure to deliver product in a timely manner.
Equipment Used to Perform Job:
Delivery vehicle, telephone.
Special Requirements:
Employees must possess a valid driver’s license, with no DOT restrictions, and be 18 years or older to drive a company vehicle.
Financial Responsibility:
Responsible for payments received for delivery of products when applicable.
Contacts:
Has daily contact with store personnel, customers, and the general public.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.